Personalization
How does personalization work?
On the Etsy listing, use the menus to pick your size and any other choices, then add names, dates and places in the personalization box. Each listing tells you what to type and how long each line can be. We look over every order, then make exactly what you typed.
Do you check my spelling?
We look over every order, but we make exactly what you type, so please check every word and number before you check out. Some designs use capitals and some keep your words as typed, and each listing says which.
I spotted a typo. Can you fix it?
Yes, if you message us on Etsy within 4 hours of ordering. We’ll fix it before your piece is made.
Can I see a proof first?
Our canvas and poster listings offer an optional proof for $9, and it is included free on the Custom Lake Map. We’ll message you a preview on Etsy within 1 business day. Approve it, or ask for one change to your text at no extra cost. If you don’t reply within 48 hours (24 hours for orders from November 23), we’ll print it exactly as shown, so your order stays on schedule. Other pieces don’t have a proof option.
How do photo orders work?
On photo pieces, you add your photos in the upload box when you order. We check every photo and message you within 1 business day if one won’t print well, and we start making your order once your photos are good to print. If we still don’t have a photo that prints well by the date in our message, we’ll cancel and refund you in full.
Which photo works best?
Bright, natural light, with faces sharp and in focus. The original from your phone prints best, because screenshots and copies from social media or text messages are smaller. Old photo? Scan it flat. Not sure about a photo? Send it anyway, and we’ll tell you. Only send photos you took or have permission to use.
Shipping
Where do you ship?
To US addresses only for now. Shipping within the US is free.
How long does it take?
Our pieces are made in 3 to 6 business days, then delivered in about 3 to 8 business days. A proof adds a few days.
When do I need to order for Christmas?
It depends on the piece, and each listing shows its date. For Christmas delivery in the US, order most pieces by December 2. Photo blankets and most of our ornaments need ordering by December 1. Both lake maps, and any order with a proof, need ordering by November 30.
Can I send it straight to the person it’s for?
Yes. At Etsy checkout, select Ship to and add their name and address as a new address. The address has to be in the US.
Where are your pieces made?
Our production partners in the US make each piece to order. Our woven throws are woven in North Carolina. Each listing’s shipping section says more.
Returns and replacements
What if my order arrives damaged or doesn’t match what I ordered?
Send us a photo in Etsy Messages within 14 days of delivery. We’ll take a look and send you a free replacement, with no hassle and nothing to send back.
Can I return it if I change my mind?
Each piece is made just for you, so we can’t accept returns if you change your mind or pick the wrong size. Colors can look a little different from your screen, too, and that isn’t covered. Listings give sizes in inches and centimeters, so measure the space before you order.
The shop and the pieces
Why do I order on Etsy?
All our orders go through our Etsy shop, The Kind Porch. Etsy handles the payment, so we never see or store your card number, and Etsy emails you a receipt.
Is this the Scuba Divers Tribe shop?
Yes, this is where the Scuba Divers Tribe gifts live. Scuba Divers Tribe is our community of divers on Facebook, and The Kind Porch is our shop on Etsy for all our personalized gifts. Our Etsy shop used to be called ScubaDiversTribe. We changed the name when we added gifts beyond scuba.
Do you use AI?
Yes. Every design is created in-house using AI and other digital editing tools, and your words are set in real fonts from what you type. Room photos are digital mockups.
Can canvas signs go outside?
No. Canvas and paper are made for indoor walls and covered spots that stay dry. They are not weatherproof, so keep them out of the rain.
How do I reach you?
Send us a message on Etsy. The contact page shows how.